Our dedicated support team are real, friendly humans working from our Blinkist office here in Berlin, Germany. We love answering questions, solving problems, and guiding you through our apps and website.
We truly believe it wouldn't be possible to provide the same effective assistance over the phone, because..
- We frequently ask you to send us screenshots to help us see what you’re seeing.
- We can provide you step-by-step guides as well as links to guide you in the right direction.
- We want to ensure nothing gets lost in translation if we need to escalate your issue.
- We can get to the bottom of your questions and investigate on your account without putting you on hold..